Shoula
العربية

Delete your account

Applies to the Shoula Driver app and the Shoula Express (merchant) app by Shoula Express Delivery (الشعلة السريعة للتوصيل).

You can request deletion of your account and data in either of two ways. We do not need a reason, and you do not have to install anything.

1. From inside the app

  1. Open the app and sign in.
  2. Go to More → Account.
  3. Choose Delete account and read what will be removed.
  4. Confirm with the verification code sent to your phone number.

You see an immediate confirmation that the request was received, and you get a message when deletion is complete.

2. By email or WhatsApp

If you cannot sign in, send a request to connect@alshulaads.com or on WhatsApp at +9647877825257 including:

  • The words "account deletion request".
  • The phone number registered on the account and which app (driver or merchant).
  • The store name, if it is a merchant account.

For your protection we accept the request only from the phone number or email registered on the account, and we may send a verification code to your number before proceeding.

3. Before deleting

  • Finish any active order. An account with an order in progress cannot be deleted.
  • Settle the wallet: we return any balance owed to you, and any outstanding amount must be settled before closing.
  • Save anything you need from your order or earnings history; it will not be available after deletion.

4. What is deleted

  • Your profile: name, phone number, photo, and vehicle type or store details.
  • Location trail and stored locations, and favourite zones.
  • Push-notification token and app settings.
  • Photos you uploaded (delivery proofs, objections, receipts), once any open dispute linked to them is closed.
  • Support messages linked to your account.

Deletion cannot be undone. If you want to work with us again you will need to register afresh.

5. What is kept

We keep the minimum required by accounting and legal obligations, separated from your identity where possible:

  • Order and payment records (order numbers, amounts, fees, settlements, dates) for as long as law and accounting require, because they are part of the office's and the stores' records.
  • Closed fines and objections and their outcomes, to the extent needed to resolve any later dispute.
  • Whatever is needed to comply with an official request from a judicial authority, if any.

These records are never used for marketing and are shared only as described in the Privacy Policy.

6. How long it takes

  • The account is disabled immediately when the request is confirmed, so nobody can sign in to it.
  • Data deletion completes within 30 days of confirmation (after any open amount or dispute is settled).
  • Backup copies may remain for up to 90 further days and are then deleted automatically.

Questions: connect@alshulaads.com or the Contact page.